THE PURPOSE OF THIS POLICY

Privacy Protection: Harley Medclinic is committed to protecting the privacy and security of your personal information. We understand the importance of maintaining the confidentiality and security of your personal data and strive to ensure that your information is used appropriately and protected.

Policy Overview: This policy outlines how we collect, use, maintain, and disclose your personal information in accordance with the General Data Protection Regulation (GDPR). It details our practices regarding the handling of your personal data, ensuring transparency and accountability in our operations.

Scope: This policy applies to all website users, including customers, clients, and staff. By using our site and services, you agree to the terms outlined in this privacy policy, consenting to the collection, use, and disclosure of your personal data as described.

HOW YOUR PERSONAL DATA IS COLLECTED

We collect your personal information through various means to provide and improve our services. The methods we use to collect your data include:

• Contacting Us: When you contact us via phone, SMS, email, or any other medium, we collect the information you provide to respond to your inquiries and requests.
• Requesting Information: When you request information from us, we collect your contact details and any other relevant information to provide you with the requested information.
• Booking a Consultation or Appointment: When you book a consultation or appointment, we collect your personal details, including your name, contact information, and any medical history or concerns relevant to your appointment.
• Staff Appointments: During staff appointments, we collect information necessary to manage and coordinate appointments and services.
• Online Surveys and Forms: When you fill out online surveys and forms available at the clinic, we collect the information you provide to understand your needs and improve our services.
• Subscribing to Newsletters: When you subscribe to our email/newsletter, we collect your email address and any other relevant information to send you updates and promotional materials.
• Contact Forms: When you fill out contact forms, we collect your personal details to respond to your inquiries and requests.
• Downloading Online Materials: When you download online magazines or other materials, we collect your contact details to provide access to the materials and send updates.
• Referring a Friend: When you refer a friend, we collect your contact information and your friend’s details to process the referral.
• Requesting a Callback: When you request a callback, we collect your contact information to respond to your request.
• Job Applications: When you apply for a job via our careers page, we collect your personal details, including your CV and contact information, to process your application.
• Payments and Refunds: When you pay for our services or claim a refund, we collect your payment information to process transactions securely.
• Social Media Interactions: When you interact with us on social media or share information through third-party platforms (e.g., Facebook, Instagram), we collect the information you provide to engage with you.
• Ratings and Reviews: When you rate or review our services, we collect your feedback and any associated personal information to improve our offerings.
  
  
  

WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect your personal information to provide you with the best possible experience and service from your first interaction with us. Understanding your needs and preferences allows us to tailor our services to meet your expectations and enhance your overall experience with Harley Medclinic.

HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information for various purposes to ensure you receive high-quality service and support. Some examples of how we use your data include:

• Customer Service and Support: To provide you with excellent customer service and support, addressing your inquiries and concerns promptly and effectively.
• Timely Responses: To ensure your queries are answered in a timely manner, helping you make informed decisions about your healthcare needs.
• Service Standards: To maintain high standards of service by analysing and processing data to improve our offerings continually.
• Service Tracking: To keep track of your service history, ensuring we provide consistent and personalised care based on your past interactions with us.
• Updates and Promotions: To keep you informed about our latest promotions, updates, and new services, ensuring you have access to the best we offer.
• Payment Processing: To process payments and manage refund claims securely, ensuring smooth and reliable financial transactions.
• Appointment Reminders: To send you reminders about your future appointments, ensuring you do not miss any important consultations or treatments.
• Query Follow-Up: To follow up on any queries you raise, providing additional information or clarification as needed.
• Informed Decisions: To ensure you are properly informed and updated, helping you make timely and well-informed decisions about your healthcare.
  
  
  

SHARING OF YOUR PERSONAL DATA

Your trust is important to us. We do not sell or share your personal data with third parties except as required for daily business operations or as mandated by law. Any third parties we work with are carefully selected to ensure they comply with GDPR regulations.

Data Sharing with Third Parties:

• Social Media Platforms: We may share your data with social media platforms like Instagram and Facebook, but only if you have given consent by accepting cookies while visiting our website.
• Analytics Partners: We work with analytics partners to gain insights into user behaviour, helping us improve our services and provide you with better experiences.
• Communication Companies: We use companies that ensure effective and timely communication between us and our users.
• IT Support Companies: Our IT support partners manage our website and other business systems, ensuring they function smoothly and securely.
  
  

IMPORTANT NOTE ON DATA SHARING

• Need-Based Sharing: Data sharing is only need-based and aligned with the services we require from third parties.
• Purpose-Specific Use: Data is used only for the specific purposes outlined in our agreements with third parties. Any unauthorised use of data is considered a breach of contract.
  
  

NON-PERSONAL INFORMATION

We may collect non-personal identification information from users whenever they interact with our site. This information may include the browser name, the type of computer, and technical information about users’ means of connection to our site, such as the operating system and the internet service providers utilised and other similar information.

WEB BROWSER COOKIES

Our site may use “cookies” to enhance user experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about them. Users can choose to set their web browsers to refuse cookies or to alert them when cookies are being sent. Note that some parts of the site may not function properly if cookies are refused.

KNOW YOUR RIGHTS

Data protection is a fundamental right, and we respect your rights regarding your personal data. Your rights include:

• Correction of Incorrect Data: You have the right to request the correction of any incorrect data we hold about you, and we are obliged to update it promptly.
• Access to Personal Data: You have the right to request access to the personal data we have collected about you.
• Stop Processing or Deletion: You have the right to request that we stop processing your data or delete it. We will honour your request unless we have a legal obligation or a compelling reason to retain the data.
• Withdrawal of Consent: You have the right to withdraw your consent for data processing at any time.
• Stop Direct Marketing: You can request that we stop using your data for direct marketing purposes, and we will comply with your request.
  
  

IMPORTANT NOTE ON RIGHTS

Unless we are legally required to retain your data or have a strong justification for refusing your request, we will honour your rights as outlined above.

HOW TO STOP PROMOTIONAL MESSAGES

If you wish to stop receiving promotional messages, you can:

• Unsubscribe from Emails: Click the “unsubscribe” button in our marketing emails to opt-out.
• Direct Request: Email us directly to request unsubscription from promotional messages.
  

Please note that unsubscribing from promotional messages will not affect transactional emails related to bookings, payments, and medical aftercare.

RE-SUBSCRIBING TO PROMOTIONAL MESSAGES

If you change your mind and wish to receive promotional messages again, contact us, and we will guide you through the re-subscription process.

CHANGES TO THIS PRIVACY POLICY

Harley Medclinic reserves the right to update this privacy policy at any time. We will notify you of significant changes via email. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

YOUR ACCEPTANCE OF THESE TERMS

By using our site, you signify your acceptance of this policy. If you do not agree with this policy, please do not use our site. Continued use of the site following changes to this policy will signify your acceptance of those changes.

CONTACTING US

If you have any questions about this privacy policy, please contact us at:

Harley Medclinic
https://harleymedclinic.co.uk/ 
10 Harley Street, London, W1G 9PF, United Kingdom
+44 7388 106 066
info@harleymedclinic.co.uk